FREQUENTLY ASKED QUESTIONS


general Questions


HOW DID YOU GET INTO PHOTOGRAPHY?

My humble journey began as a young boy with a disposable camera and a dream. Read about my story HERE.

HOW ARE YOU ABLE TO TRAVEL SO MUCH?

Being a pilot by trade, I have been fortunate enough that my profession allows me to travel around the world.

DO YOU OFFER PHOTOGRAPHY COURSES OR WORKSHOPS?

Not at the moment. Being a full time pilot, my schedule is full most of the time. In the future, I’d love to explore offering photography courses or workshops.

DID YOU TAKE ANY SCHOOLING OR SPECIAL COURSES RELATED TO PHOTOGRAPHY

No. My knowledge in photography is from purely a combination of experience, curiosity, and love for the arts.

CAN I USE IMAGES FOUND ON YOUR WEBSITE

 All images © Matt Jacob and may not be used without the artist’s express permission. If you are from an organization related to advertisement or any financial purpose, you may reach out to me via email.



FINE ART


WHAT IS LIMITED EDITION?

Limited Edition Prints are printed to a higher standard than open edition prints and have a limited number available. This makes Limited Edition Prints more valuable.

WHAT'S THE DIFFERENCE OF LIMITED EDITION AND OPEN EDITION?

Limited Edition Prints are strictly limited to the number that are printed. They are of the highest quality and the entire process is overseen by Matt himself. Each limited edition print is numbered and signed. An open edition print is a print that has no limit to the number printed. They are not numbered nor signed like limited edition prints.

WILL YOU EVER REPUBLISH a LIMITED EDITION?

Never. Once a limited edition is sold, it will never be printed again.

IS THE ART SIGNED?  

Yes. All limited edition prints are signed.

WHERE ARE EDITIONS PRODUCED?

All editions are produced in Hong Kong, and are personally overseen by Matt.

WHAT SIZE CAN I ORDER MY LIMITED EDITION PRINT?

All prints are available in standard sizes. If you would like to request for a custom size, kindly send a message via email or Whatsapp.



SHIPPING & DELIVERY


Do you ship internationally?

We ship to all countries worldwide. All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your order. Matt Jacob Photography is not responsible for fees associated with import. All fees must be paid by the parcel recipient.

HOW CAN I TRACK MY ORDER?

From the moment you place an order, we will be personally in touch to update you on the status of your print. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

CAN I HAVE MY ORDER DELIVERED TO A PO BOX ADDRESS? 

Yes.

what is your shipping policy? 

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows:

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
HI &AK Standard Shipping
HI &AK 2-Day Shipping
HI &AK Overnight Shipping
$0.00
$87.49$5.99
$11.99
$19.99
$32.80
$15.99$19.99$29.99
$87.50$174.99$9.99$11.99$19.99$32.80$15.99$19.99$29.99
$175.00
$262.49
$14.99
$16.99
$23.99
$58.73
$22.49$25.49$35.99
$262.50
$349.99
$18.99
$21.99
$34.99
$69.10
$24.69$28.59$45.49
$350.00
$524.99
$21.99
$37.99
$57.99
$119.94
$28.59$49.39$75.39
$525.00
$699.99
$35.99
$74.99
$99.99
$133.28
$46.79$97.49$129.99
$700.00
$1749.99
$49.99
$83.99
$125.99
$222.16
$64.99$109.19$163.79
$1750.00
$3499.99
$75.99105.99$149.99$322.19$98.79$137.79$194.99
$3500.00
Plus
$99.99
$149.99
$199.99
$444.34
$129.99$194.99$259.99

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

FOR LIMITED EDITIONS : For orders within Hong Kong, you can expect your print to arrive in 2 - 3 business days. For international orders (outside of HK), your orders will arrive in 7 - 21 business days.

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns; all sales are FINAL.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact mj@mattjacobphotography.com with your order number for further instructions.

CAN I CANCEL MY ORDER?

All print sales are final. Please contact mj@mattjacobphotography.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE?

For a refund or replacement, please email mj@mattjacobphotography.com.

WHO TO CONTACT?

You can reach out at any time by email at mj@mattjacobphotography.com .

HOW CAN I KEEP UP WITH YOUR NEW WORK?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter ! You can also follow us on our social media pages as we are constantly posting about new work! 

 



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